Return policy
1. Right of Withdrawal
Customers have the right to withdraw from their purchase within 14 days of receiving the item, without providing a reason.
2. Return Conditions
To be eligible for a return:
- the item must be returned within 14 days
- it must be in its original condition
- it must show no signs of use beyond what is necessary to inspect it
3. Non-Returnable Items
The following items cannot be returned:
- digital products (after download or access)
By purchasing a digital product, you agree to immediate delivery and waive your right of withdrawal.
- custom-made artworks, unless defective or damaged
4. Return Shipping Costs
- the buyer is responsible for return shipping costs
5. Refunds
Refunds are issued within 14 days after receiving the returned item.
6. Damaged Items
If your item arrives damaged:
- contact us within 3 days of delivery
- provide photos of the item and packaging
7. Contact
For returns, contact:
monbark.art@gmail.com
