Shipping policy

1. General Information

All artworks are carefully packaged to ensure safe delivery. Each piece is protected using high-quality materials to minimize the risk of damage during transit.

Orders are processed within 1–3 business days after payment is received.

2. Shipping Methods & Delivery Times

Delivery time depends on the selected shipping method and destination.

Courier Delivery

Estimated delivery time: 5–14 business days

Postal Service (Registered Mail)

Estimated delivery time: 14–30 business days

Please note that delivery times are estimates and may vary due to customs procedures, destination country, or seasonal delays.

3. Shipping Locations

We currently ship:

within Lithuania
to European Union countries
to selected international destinations (e.g., Switzerland, United Kingdom, Norway)

Due to logistical limitations, we are currently unable to ship to certain regions, including:

United States
most Asian countries
Russia
Belarus

If you are unsure whether shipping is available to your location, please contact us before placing an order.

4. Packaging

All artworks are packed with great care to ensure they arrive safely.

Depending on the artwork, items are shipped:

flat with protective layers
securely reinforced to prevent bending or impact damage

Special attention is given to original artworks to preserve their condition during transit.

5. International Shipping Notice

To ensure safe delivery, artworks shipped outside Lithuania may be prepared using high-quality acrylic (plexiglass) instead of regular glass.

This lightweight and durable material provides the same visual clarity while significantly reducing the risk of breakage during shipping.

6. Shipping Costs

Shipping costs are calculated at checkout based on:

destination
package size and weight
selected shipping method

7. Customs & Import Taxes

International orders may be subject to customs duties or import taxes.
These charges are the responsibility of the buyer and are not included in the item price or shipping cost.

8. Incorrect Address

The buyer is responsible for providing accurate shipping information.
We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

9. Damaged Shipments

If your order arrives damaged:

please contact us within 3 days of delivery
provide photos of the damaged item and packaging

Each case will be carefully evaluated, and a replacement or refund will be offered if applicable.

10. Contact

For any shipping-related questions, please contact:
monbark.art@gmail.com